Customer Service Team Member – The Warehouse

Nelson, New Zealand

The Warehouse Group is looking for Customer Service Team Member – The Warehouse, Nelson (Part Time) in New Zealand. This exciting and dynamic role is a perfect fit for someone who understands the value of exceptional customer service. As a Customer Service Team Member, selected candidate will be stationed at their in-store service desk, where he’ll play a pivotal role in ensuring their customers receive the highest level of service possible.

Your day-to-day responsibilities will include answering customer inquiries and providing advice to processing returns, exchanges, refunds, and transfers. You’ll also support their Loss Prevention team by assisting with security measures and ensuring the safety of their store. Also, you’ll be able to help supervise and support the Checkout area as needed, making sure that all transactions run smoothly and efficiently.

The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, and TheMarket. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number of public good and sustainability initiatives.

Responsibilities of Customer Service:

  • Greet customers as they enter the store and assist them in finding products or services.
  • Respond to customer inquiries and complaints in a professional and timely manner.
  • Process transactions accurately using the point of sale (POS) system.
  • Maintain a clean and organized work area, including the checkout area and shelves.
  • Collaborate with team members to achieve store targets and goals.
  • Uphold company policies and procedures regarding customer interactions and transactions.
  • Provide feedback to management regarding customer preferences and trends.

Requirements for Customer Service:

  • Excellent communication and interpersonal skills.
  • High school diploma.
  • Strong customer service orientation.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Previous retail or customer service experience is preferred but not required.
  • Flexibility to work evenings, weekends, and holidays as needed.


  • Competitive hourly wage.
  • Employee discounts on store merchandise.
  • Opportunities for advancement within the company.

Application Method:

If you wish to grow with us, please apply now and become a part of The Warehouse Group for Customer Service Team Member – The Warehouse, Nelson (Part Time), please use Apply Now button. It will redirect you to official registration form. Once you are on registration portal, sign in yourself and submit your application by filling all required details. You will also need to upload your updated CV and relevant documents. Finally, follow instructions provided to complete the application process.

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